Business process management (BPM) is a crucial aspect of modern business operations. Among other things, it involves using software and methodologies to improve the efficiency and effectiveness of business processes. As businesses grow and become more complex, effective BPM tools become increasingly important to ensure that operations remain streamlined and efficient.
According to a study by Gartner, organizations that implement direct BPM efforts can achieve cost savings of 20% to 30%.
However, with so many BPM tools available out there, it can be difficult to know which tools are right for your organization. In this tool review, we will explore the features, benefits, and downsides of six top BPM tools that cater to the specific needs of growing businesses. So, if you’re looking for a tool to help you automate your workflows, track your team’s performance, or simply streamline your business processes, these tools can help you achieve your goals and drive success. Let’s dive right in.
Top BPM Tools for Growing Businesses:
1. Creatio
Creatio is a comprehensive Business Process Management software that is specifically designed to handle the complete sales cycle, from initial lead to repeat sales, for midsize businesses. While small to midsize businesses can still benefit from using Creatio, its broad range of features and pricing structure make it more suitable for even larger organizations.
Key Features:
- Low-Code Platform: Creatio’s BPM software allows users to build and customize applications using a drag-and-drop interface, without the need for extensive coding experience.
- Business Process Management: The platform has tools for process design, execution, and monitoring, which allows for streamlined and efficient business operations.
- Customer Relationship Management: With Creatio, users can manage customer interactions, including lead management, marketing automation, and customer service.
- Analytics and Reporting: The platform also has built-in analytics and reporting capabilities, that allow users to track and analyze key performance metrics.
Pros:
- Easy to Use: Creatio’s drag-and-drop interface and pre-built templates make it easy for users to build and customize applications, even without extensive coding experience.
- Comprehensive: The platform includes tools for process management, customer relationship management, and analytics. It is a one-stop shop for business operations.
- Mobile Accessibility: With mobile access, users can manage business operations from anywhere.
- Scalable: Creatio is designed to help grow your business and is a good choice for companies of all sizes.
Cons:
- Cost: Some users may find this platform to be cost-prohibitive, particularly for small businesses with limited budgets.
- Learning Curve: it still requires some rolling up your sleeves and some more hand-holding to get the most out of its features.
- Limited Customization: Creatio is designed to be customizable, however, it does not offer the same level of customization as some other platforms.
What Teams Benefit More from Creatio’s BPM Tool?
- Sales and Marketing: Creatio’s BPM software is an excellent choice for sales and marketing teams looking to streamline their processes, automate tasks, and improve collaboration. It can help to manage your lead generation, customer acquisition, and retention processes more efficiently.
- Service and Support: Creatio is ideal for businesses looking to manage their customer service and support operations. It provides a unified platform for managing customer inquiries, tracking support tickets, and resolving customer issues.
- Finance and Accounting: Creatio’s financial management solution is designed to help businesses streamline their accounting processes, automate financial tasks, and improve cash flow management. It can help your business manage its expenses, invoices, and cash flow more effectively.
- Human Resources: Creatio’s HR solution provides a comprehensive platform for managing employee information, tracking performance, and handling HR-related tasks. It can help your business automate its HR processes and improve employee engagement.
- Operations and Logistics: Creatio’s operations solution is ideal for businesses looking to manage their operations and logistics processes more efficiently. It can help your business optimize its supply chain, manage inventory, and track shipments more effectively.
2. Wrike
Wrike is a Business Process Management (BPM) software that excels in providing real-time collaboration for teams working on projects and tasks. Its intuitive interface and user-friendly design make it easy for teams to track progress, assign tasks, and communicate in a centralized platform. With features such as team calendars, file sharing, and conversations, Wrike is a versatile BPM tool that can help streamline project management workflows.
Key Features:
- Project Management: Wrike’s BPM Software allows users to plan, organize, and track projects, with features such as Gantt charts and task dependencies.
- Team Collaboration: The platform also has tools for team communication and collaboration, including file sharing, commenting, and @mentions.
- Custom Workflows: Wrike allows users to create custom workflows and automate processes, which can help to streamline business operations.
- Reporting and Analytics: You’ll find useful built-in reporting and analytics features, which allow you to track project progress and analyze performance metrics.
- Mobile Access: Wrike’s BPM Tool is accessible on mobile devices, making it easy to manage projects and collaborate with team members on the go.
Pros:
- User-Friendly: It has an intuitive interface and a range of helpful features.
- Good Customer Service: Its service center is robust is dedicated to promptly addressing customer inquiries to the best of its ability.
- Collaboration: The platform’s team communication and collaboration tools make it easy for team members to work together effectively.
- Customization: Wrike’s BPM tool gives room for a high degree of customization, allowing users to tailor the platform to their specific needs.
- Integration: Wrike integrates with many other business tools and is easy to incorporate into existing workflows.
Cons:
- Cost: Some businesses may find it cost-prohibitive, particularly small businesses with limited budgets.
- Learning Curve: Wrike is user-friendly. However, it still requires some learning to get the most out of its features.
- Onboarding Challenges: Onboarding new users and assigning them to projects can be a challenging task on Wrike’s BPM tool. The project manager must add each user manually and this can become particularly time-consuming for large teams.
- Limited Filtering Options: User dashboards on Wrike do not provide advanced filtering features. This makes it difficult for its users to customize the information displayed on their dashboards according to their preferences.
What Teams Benefit More from Wrike’s BPM Tool?
- Marketing and Creative Teams: Wrike’s features, such as proofing and approval workflows, asset management, and task automation, make it an excellent choice for marketing and creative teams. It helps streamline workflows, improves collaboration, and facilitates project transparency.
- Product Development: Wrike’s Agile and Scrum Project Management templates, coupled with features like time tracking, budgeting, and resource management, make it ideal for product development teams. It helps improve team communication, ensures project visibility, and enhances project delivery.
- IT and Software Development: Wrike’s integration with popular development tools, such as JIRA and GitHubAgile, as well as its Scrum Project Management features, make it an excellent choice for IT and software development teams. It helps improve team collaboration, facilitate efficient project delivery, and ensure software quality.
- Operations and Project Management: Its customizable project templates, portfolio management features, and advanced reporting capabilities are ideal for operations and project management teams. It helps improve project visibility, optimize resource allocation, and enhance project delivery.
3. Monday.com
Monday.com is an efficient and customizable cloud-based BPM software that is ideal for businesses of all sizes. Its features for task management, workflow automation, team collaboration, and reporting make it an excellent choice for companies that need to streamline their processes and improve their productivity. The user experience on this Business Process Management tool is excellent, and it has a range of customization options that allow businesses to adapt it to their specific needs.
Key Features:
- Customizable Boards: Users can create custom boards that fit their specific workflows and track the progress of tasks and projects visually on this BPM software.
- Task Management: Monday.com’s BPM tool users can create and assign tasks, set deadlines, and add tags and labels to categorize them.
- Collaborative Features: Users can add team members to boards, assign tasks to specific users, and communicate with each other via comments and mentions.
- Integration Features: Monday.com integrates with a variety of other software tools such as Slack, Google Drive, Trello, and Jira.
- Automation Features: You can create automation rules to automate repetitive tasks and notifications.
- Reporting: The reporting features on this BPM software will help to track team performance and project progress.
Pros:
- Customization: Monday.com is very customizable. It allows users to create boards and workflows that fit their specific needs.
- Visual Representation: The BPM Software offers a visual way to track progress and see how tasks and projects are progressing.
- Excellent Collaboration: Your team will seamlessly collaborate and communicate about tasks and projects.
- Integrations with Other Tools: Monday.com integrates with many other popular business tools, making it easy to connect with other tools that your team uses.
- Top-notch Automation: Its automation features can help teams save time by automating repetitive tasks.
Cons:
- Learning Curve: Due to its many customization options, Monday.com’s BPM software can take some time to learn and set up.
- Limited Features: While it offers a lot of features, some users may find that it lacks certain features that they need.
- Mobile App: The mobile app is not as fully featured as the web version, and some users may find it difficult to use it on a small screen.
What Teams Benefit More from Monday.com’s BPM Tool?
- Marketing and Creative Teams: Features such as visual project management, task automation, and team collaboration, make it an excellent choice for marketing and creative teams. It helps streamline workflows, improves collaboration, and facilitates project transparency.
- Product Development: Monday.com has Agile project management templates and some other features like time tracking, budgeting, and resource management. These features are very useful to product development teams. It helps to improve team communication, ensures project visibility, and enhances project delivery.
- IT and Software Development: Monday.com integrates with popular development tools, such as JIRA and GitHub. It is an excellent choice for IT and software development teams. It helps improve team collaboration, facilitate efficient project delivery, and ensure software quality.
- Operations and Project Management: Your operations team will have access to customizable project templates, portfolio management features, and advanced reporting capabilities. These tools will help to improve project visibility, optimize resource allocation, and enhance project delivery.
4. Kissflow
Kissflow is a cloud-based Business Process Management (BPM) tool that enables users to design, automate, and optimize their workflows. The BPM tool allows users to set up conditional and parallel workflows, apply business rules, and configure approvals and notifications for each workflow step. It also provides real-time data analytics and reporting, which allows users to monitor the progress of their workflows and identify bottlenecks or areas for improvement.
Key Features:
- Visual Form and Workflow Designer: Users can easily create and customize forms and workflows without coding on Kissflow’s business process management tool.
- Integration with Third-Party Apps: It integrates with a wide range of apps, including G Suite, Salesforce, Slack, and Microsoft Teams.
- Analytics and reporting: On this BPM software, you can set up and view real-time analytics and insights into the performance of your workflows and processes.
- Access Control and Security: Kissflow has various security measures, such as encryption, two-factor authentication, and user access control.
- Mobile Access: Users can access the tool from mobile devices, allowing them to complete tasks and approvals on the go.
- Pre-built Templates: If you’d fancy a BPM software that provides several pre-built templates for standard business processes such as HR onboarding, purchase orders, and travel requests, consider using Kissflow.
Pros:
- No-Code Solution: Kissflow’s drag-and-drop interface makes it easy for users to design workflows and processes without coding.
- Customization: Users can fully customize the platform to meet their specific needs.
- Integration: Kissflow’s BPM software integrates with a wide range of third-party apps, allowing for seamless data transfer and reducing the need for manual data entry.
- User-Friendly: This business process management tool is designed to be user-friendly, with an intuitive interface and easy-to-use tools.
- Scalability: It is scalable and allows organizations to add or remove users and workflows as needed.
Cons:
- Limited Automation Capabilities: While Kissflow offers basic automation features, more complex workflows may require more advanced automation tools.
- Limited Design Options: While the platform is customizable, users may find that the design options are somewhat limited.
- Pricing: Kissflow’s pricing structure may be cost-prohibitive for some smaller organizations.
- Learning Curve: The BPM tool is user-friendly but still will take some time for users to learn how to use its features and tools.
What Teams Benefit More from Kissflow’s BPM Tool?
- Human Resources: Kissflow’s HR automation features, such as employee onboarding, offboarding, and performance management, are excellent tools for HR departments. These help to streamline HR processes, automate routine tasks, and improve employee engagement.
- Finance and Accounting: With its financial process automation features like accounts payable and accounts receivable management, Kissflow is an important tool for finance and accounting teams. It helps you streamline financial workflows, automate manual tasks, and improve cash flow management.
- Operations and Supply Chain: Kissflow’s process automation features, such as procurement, inventory management, and order fulfillment, make it an excellent choice for operations and supply chain teams. It helps to optimize supply chain management, reduce process bottlenecks, and improve operational efficiency.
- Customer Service and Support: This BPM Tool comes with service process automation features such as case management and customer feedback management. It is an excellent choice for customer service and support teams as it helps to streamline customer service workflows, automate customer interactions, and improve customer satisfaction.
- Marketing and Sales: Kissflow’s marketing and sales automation features like generation and management help marketing and sales teams automate marketing and sales processes, improve lead quality, and increase customer conversion rates.
5. Pipefy
Pipefy is a cloud-based business process management software that helps businesses automate and optimize their processes. This BPM tool allows users to set up conditional and parallel workflows, apply business rules, and create custom forms and fields to capture data. It also provides automation capabilities such as automatic notifications, approvals, and SLA tracking. Being a Gold Partner, we have seen these features in action and can help you set up your processes and get your business thriving in no time.
Key Features:
- Visual Process Management: Pipefy’s BPM software allows users to visualize their processes using customizable cards, which can be moved between stages, and automated triggers to ensure the smooth flow of work.
- Workflow Automation: The platform provides automation tools that streamline business processes, reduce errors and increase productivity.
- Collaboration Tools: Pipefy has features like real-time communication, comments, and notifications to keep teams up-to-date and collaborate effectively.
- Integration with Other Tools: It integrates with other tools, such as Zapier, Slack, and Trello, allowing for seamless workflow and data management.
- Analytics and Reporting: It is one of the few BPM tools that provides users with insights into their workflows, including performance data and analysis.
Pros:
- User-Friendly Interface: Pipefy has a simple, intuitive interface that makes it easy for users to set up and manage their workflows.
- Customizable Workflows: It allows businesses to create custom workflows that meet their specific needs.
- Automation Capabilities: Pipefy’s automation features help streamline workflows, reduce manual tasks, and allow teams to focus on more important tasks.
- Collaboration Features: As a user, you’ll have communication tools that will help your team members work together more effectively.
- Integration Capabilities: Pipefy’s BPM Tool integrates with a variety of tools, making it easy to manage data across platforms.
Cons:
- Limited free plan: Pipefy’s free plan has limited features, and may not be helpful for your business in the long run.
- Learning curve: Although Pipefy is relatively easy to use, there may still be a learning curve for users to get familiar with the platform’s features. Consider hiring a Business Process Management Consultant if you are ready to hit the ground running without restraints.
- Limited customization: Although Pipefy is customizable, some businesses may find it challenging to make significant changes to their workflows without technical assistance.
What Teams Benefit More from Pipefy’s BPM Tool?
- Human Resources: Pipefy’s HR management features including recruitment, onboarding, and employee management, make it an excellent choice for HR departments. It helps you streamline your HR processes, automate routine tasks, and improve employee engagement.
- IT and Software Development: Pipefy’s incident and change management tools are very useful for IT and software development teams. These tools will help to streamline IT workflows, automate service requests, and improve service quality.
- Operations and Supply Chain: Pipefy has operations and supply chain management features, such as procurement and logistics management. With this BPM Tool, your operations and supply chain teams will be able to optimize supply chain management, reduce process bottlenecks, and improve operational efficiency.
- Finance and Accounting: Pipefy’s financial process automation features, such as accounts payable and receivable management, make it an excellent choice for finance and accounting teams. It helps to streamline financial workflows, automate manual tasks, and improve cash flow management.
- Customer Service and Support: With Pipefy, your customer service and support teams can streamline case management and customer feedback. They can also build customer service workflows, automate customer interactions, and improve customer satisfaction.
6. Process Street
Process Street is an intuitive and easy-to-use Business Process Management (BPM) software that helps businesses to automate their processes and streamline their workflows. Its drag-and-drop interface makes it easy to create and modify workflows without the need for coding or technical expertise. The BPM tool has a range of pre-built templates that cover a variety of business processes, from onboarding to procurement and beyond.
Key Features:
- Template Library: Process Street’s BPM software has a library of customizable templates for a variety of business processes, such as employee onboarding, customer support, and project management.
- Checklist Creation: Users can create custom checklists and assign tasks to team members, set due dates and reminders, and track progress.
- Workflow Automation: You’ll be able to automate more repetitive tasks and streamline workflows through integrations with third-party tools like Zapier and API access.
- Collaboration: Teams can collaborate in real-time on checklists, view a task’s history, and leave comments on tasks.
- Reporting: The BPM software has reporting features that track progress, identify bottlenecks, and identify opportunities for improvement.
Pros:
- Easy to use: Process Street has a simple, user-friendly interface that is easy to navigate and customize.
- Extensive Template Library: Its extensive library of templates saves time and effort when creating checklists and workflows.
- Customizable: Users can customize templates and checklists to fit their specific needs.
- Automation: The automation features can help increase efficiency and productivity.
Cons:
- Limited integrations: Process Street’s BPM tool integrates with Zapier and provides API access. However, it has limited native integrations with other third-party tools.
- Lack of advanced reporting: Its reporting tools are useful but limited when compared to other tools in the market.
- Limited free version: The free version has limited features and allows only for up to 5 active checklists.
- Limited mobile app: The Process Street mobile app has limited functionalities compared to the desktop version.
What Teams Benefit More from Process Street’s BPM Tool?
- Business Operations: Process Street has customizable templates, process automation, and team collaboration tools that can streamline your business operations. It also helps to improve process visibility, standardize procedures, and increase operational efficiency.
- Compliance and Regulatory: Its compliance management features, such as audit trails and document management, make it ideal for businesses in regulated industries. It helps to ensure compliance with regulatory requirements, improve risk management, and maintain audit readiness.
- Quality Control and Assurance: With its quality control tools like checklists and inspections, Process Street will help your business maintain high-quality standards. In other words, it helps to standardize quality control procedures, improve compliance with industry standards, and reduce defects and errors.
- Human Resources: Process Street’s HR management features such as employee onboarding and performance management tools are ideal for HR departments. These tools help to streamline HR workflows, automate routine tasks, and improve employee engagement.
- Marketing and Sales: Process Street has comprehensive marketing and sales automation features like lead generation and customer relationship management. This makes it an excellent choice for marketing and sales teams. It equally helps to improve lead quality and increase customer conversion rates.
In a Nutshell…
Using a BPM tool can be a game-changer for your growing business – but you’ll need to first choose the right one for your specific needs. By learning the capabilities of these six top BPM tools above, you’ll understand the one that can truly help streamline your processes, improve productivity, and gain a competitive edge in your industry.
Ready to streamline your business processes and boost efficiency? Book a free consultation with us today and get the clarity you need to choose the best BPM tool for your business! Our experts will provide you with personalized recommendations and guide you through the selection and implementation process.
