We're Hiring
Automation Specialist
Job Summary
At the cutting edge of business process automation, Automated Dreams is dedicated to transforming business operations and growth strategies. We’re seeking a dynamic Automation Specialist to revolutionize business operations through intelligent automation.
This role involves working closely with our clients and their teams analyzing their needs, crafting efficient technical solutions, and leading implementation processes. The ideal candidate will bring advanced technical skills, including proficiency in web development and experience with platforms like HubSpot.
Strong communication skills, proactivity, a knack for problem-solving, and a commitment to quality assurance are essential.
Key Responsibilities
Assess and analyze our client’s problems and pain points
- Meet with clients to identify needs and priorities.
- Analyze technical problems and find the most efficient solutions.
- Interpret client requirements and plan and estimate implementations to resolve them.
- Evaluate alternatives contemplating available resources.
Research and problem solve
- Independently research software functionality as necessary and recommend the most appropriate tech stack for the requirement at hand.
- Identify and troubleshoot obstacles.
- Contact technical support services if needed.
- Propose solutions to detected issues.
Design and deploy solutions
- Support our technical strategists and business analysts to map out and document technical client workflows and techstacks.
- Discuss solutions, alternatives, and conclude on one course of action.
- Plan and estimate implementation times.
- Develop documentation and record videos to instruct on complex implemented processes.
- Develop and lead training sessions for users on client teams.
Effective communication
- Communicate effectively with all involved stakeholders in projects, both internal and external teams.
- Maintain correspondence with clients in relation to implementations.
- Communicate with clients to clarify and/or prioritize work, respecting their time.
- Be able to explain complex or technical items in a simplified way to the clients and non-technical internal team.
Testing, quality control & assurance
- Generate testing instructions for smooth quality control work.
- Perform quality control on implementations to make sure they meet client standards.
- Test implementations in detail and from the end user’s perspective.
- Crosscheck the work of other specialists to find potential oversights.
Job Requirements
- Availability: Must be available to work full time Monday through Friday, mostly during US business hours.
- Bilingual professional English proficiency required.
- Relevant Experience: At least 2-3 years of industry experience required (business process automation & optimization, CRM system migration and implementation, and/or custom system integrations).
- Advanced Technical Knowledge in specific platforms such as HubSpot, Ontraport, and Salesforce is strongly preferred.
- Zapier experience is a huge plus.
- Github experience also a plus
- Web development skills:
- HTML: Intermediate/Advanced proficiency
- CSS: Basic proficiency
- JavaScript: Intermediate proficiency
- PHP: Intermediate proficiency
- Git: Basic proficiency
- jQuery: Basic proficiency
- API REST experience
- API Development is preferred/appreciated.
Additional Skills to Consider
- Project Management: Understands project management methodologies and can work on projects from conception to completion.
- Customer Service Orientation: Has experience in managing client expectations and delivering tailored solutions that meet various business needs.
- Innovation: Keeps abreast of the latest industry trends and technologies and is motivated to implement innovative solutions.
- Time Management: Is able to self-organize their day according to the agreed priorities and deliver each task inside the corresponding due date (or flag any deviation).
Benefits & Perks
- Performance-based compensation plan in addition to base salary
- Paid time off and flexible schedule
- Company-provided equipment
- Company wellness program
- Company-sponsored continuing education program
- Home internet stipend
- Flexible, creative all-remote workplace
- Work with a diverse global team
- Opportunity to attend in-person company retreats
Job Overview
Availability
Must be available to work full time Monday through Friday, mostly during US business hours.
Languages
Bilingual professional English proficiency required.
Relevant Experience
At least 2-3 years of industry experience required (business process automation & optimization, CRM system migration and implementation, and/or custom system integrations).
Web development skills
- HTML: Intermediate/Advanced proficiency
- CSS: Basic proficiency
- JavaScript: Intermediate proficiency
- PHP: Intermediate proficiency
- Git: Basic proficiency
